Question 1

What types of legal documents do you print?

Accepted Answer

We print and bind a wide range of court and litigation materials, including affidavits, pleadings, transcripts (as supplied), exhibits, factums, appeal books, records, books of authorities, and bound legal sets. Our legal printing service is built for law firms, court reporters, paralegals, and legal professionals

Question 2

Do you specialize in legal printing?

Accepted Answer

Yes. Legal printing is a dedicated service at CETTEC, with production workflows built for document consistency, accurate collation, and time-sensitive deadlines. Clients remain responsible for confirming court-specific filing requirements.

Question 3

How do I place a legal printing order?

Accepted Answer

We recommend submitting orders through our Legal Print Order page (https://www.cettec.ca/legalorder)for the fastest processing and the fewest delays. Orders can also be arranged by email for approved clients or special circumstances. For large or sensitive files, we recommend TitanFile (https://upload-cettec.titanfile.com/sbc75x/)for secure file transfer.

To avoid delays, please include:
 • Matter name / reference
 • Final print-ready files (PDF preferred)
 • Number of copies (sets) required
 • Binding selection
 • Turnaround selection
 • Paper size (Letter/Legal) and 1-sided vs 2-sided
 • Any special instructions (tabs, covers, hole punching, split volumes, pickup/delivery notes)

Orders with missing or unclear information may require follow-up before production.

Question 4

Can I submit legal print orders by email?

Accepted Answer

Yes. Email submission is accepted, but we recommend the Legal Print Order page (https://www.cettec.ca/legalorder)whenever possible. Email can also be limited by attachment size, delivery delays, or filtering. For large or sensitive files, TitanFile (https://upload-cettec.titanfile.com/sbc75x/)is recommended.

Question 5

What file formats do you accept?

Accepted Answer

PDF is preferred for legal printing. Other formats may be accepted but are printed as supplied. Files should be reviewed and approved prior to submission.

Question 6

Do you review files before printing?

Accepted Answer

Yes. As part of our normal workflow, we check files for basic print-related issues such as legibility at print size, page orientation, obvious page order or numbering inconsistencies, and missing or blank pages. If something appears unclear and time allows, we may reach out before printing to confirm how you would like to proceed. These checks support smooth production and do not replace client review or approval.

Question 7

Who is responsible for file accuracy?

Accepted Answer

Clients are responsible for confirming content accuracy, page order and pagination, completeness of exhibits and attachments, and final approval prior to printing. CETTEC prints documents as provided and does not assume responsibility for errors originating in supplied files.

Question 8

Do you proofread or verify legal content?

Accepted Answer

No. We do not proofread, edit, or verify legal content. Our role is to accurately reproduce and finish the files submitted.

Question 9

What binding options are available?

Accepted Answer

We offer several binding options commonly used for legal documents, including Cerlox binding, Ring-binder, stapled sets, and unbound/loose-leaf sets. If you are unsure which option to select, we can provide general guidance based on typical use or court requirements.

Question 10

What turnaround options are available?

Accepted Answer

Turnaround depends on file readiness, volume, and binding requirements. Common options include standard, next business day, and same-day/rush (availability-based). Turnaround time begins once files are received and confirmed as print-ready.

Question 11

Do you offer emergency, after-hours, or weekend legal production?

Accepted Answer

Yes. This policy applies to all legal rush and court-critical work.

1) Availability
 • After-hours and weekend legal production is not guaranteed.
 • Availability must be confirmed in advance for any work required outside regular business hours.
 • Unconfirmed after-hours emails and voicemail messages are reviewed starting the next business day.
2) Court-Critical Deadlines
 • Deadlines requiring delivery early in the morning (for example, before or at 9:00 AM) require confirmed after-hours production.
 • If files are only reviewed during normal business hours, same-morning court deadlines may not be feasible.

3) Emergency Production
 • When availability is confirmed, after-hours or weekend work is treated as emergency legal production.
 • Emergency and rush surcharges apply due to compressed timelines and off-hours production.

4) Best Practices for Law Firms

To ensure certainty and avoid delays:
 • Provide advance notice before the close of business if urgent or court-critical work is anticipated
 • Confirm availability for after-hours production by phone
 • Ensure files are final, complete, and approved for print before submission

CETTEC is committed to supporting urgent legal matters while maintaining predictable service standards and reliable delivery.

Question 12

How does rush legal printing work?

Accepted Answer

Rush service is intended for time-sensitive deadlines. Rush availability should be confirmed in advance. Selecting a rush option does not guarantee completion unless confirmed, and additional fees may apply. Rush orders are produced as supplied unless changes are confirmed before production begins.

Question 13

Are there cutoff times?

Accepted Answer

All legal files are handled confidentially and used only for production purposes. Access is limited to production staff.

Question 14

How is confidentiality handled?

Accepted Answer

All legal files are handled confidentially and used solely for production purposes. We follow strict security procedures, including secure digital intake, controlled access workstations, encrypted file transfer, and discreet packaging. Misprints and waste sheets are shredded, and matters are not discussed with third parties.

Question 15

Do you keep my files after the job is complete?

Accepted Answer

By default, we delete legal files after completion unless you request retention for reprints or revisions. If you expect reprints, last-minute changes, or related follow-up work, include a retention request in your order (for example: “retain for 14 days”).

Question 16

What if there is an issue with my order?

Accepted Answer

If you notice an issue with your printed materials, contact CETTEC as soon as possible so we can review and address it. If the issue is caused by CETTEC production (incorrect quantity, incorrect collation, incorrect binding, missing pages caused during production), we will correct it. If the issue originates in supplied files (incorrect page order, missing exhibit pages in the PDF, incorrect content), reprints may be billable.

Question 17

Do you deliver legal documents locally?

Accepted Answer

Yes. We offer secure local delivery within the Greater Vancouver area and can ship to courts, law firms, and other locations. For destinations outside Greater Vancouver, we use tracked couriers with costs included in your quote. Complimentary local delivery is available on orders over a minimum value

Question 18

Why choose CETTEC for legal printing?

Accepted Answer

Clients choose CETTEC because we provide legal-focused production workflows, consistent and repeatable finishing, clear ordering and turnaround options, local Vancouver production, and practical communication when deadlines matter.

Legal Printing Frequently Asked Questions for Vancouver Law Firms

Legal Printing Frequently Asked Questions
for Vancouver Law Firms