Privacy & Confidential File Handling
Privacy and confidential production file handling for business, legal, and document printing.
Privacy and confidential file handling, in plain language
We use customer information and submitted files only to quote, proof, produce, finish, deliver, invoice, and support print orders. Customer files, legal documents, business records, artwork, and confidential materials are not used for marketing, samples, training, or public display without permission. Access is limited to authorized CETTEC staff and service providers needed to complete the order.
Privacy Policy
Last updated: June 30, 2026
CETTEC Digital Imaging Inc. (“CETTEC,” "CETTEC Printing", “we,” “us,” or “our”) respects the privacy of our customers, website visitors, and business contacts. This Privacy Policy explains how we collect, use, disclose, store, and protect personal information through our website, quote forms, order forms, email communications, file uploads, and related services.
CETTEC is a British Columbia print and document production company. We handle personal information in accordance with applicable Canadian privacy laws, including British Columbia’s Personal Information Protection Act and, where applicable, the Personal Information Protection and Electronic Documents Act.
Information We Collect
We may collect personal information that you provide to us when you request a quote, place an order, upload files, contact us by email or phone, request delivery, make a payment, or subscribe to receive information from us.
This information may include your name, company name, email address, phone number, billing and delivery information, order details, payment-related information, and files or documents submitted for print production.
How We Use Information
We use personal information to respond to inquiries, prepare estimates, process orders, produce printed materials, provide proofs, arrange pickup or delivery, process payments, maintain business records, support customer service, and communicate with customers about current or future work.
We may also use limited website information, such as page visits or general usage patterns, to improve our website and services.
Legal and Confidential Print Work
CETTEC regularly handles legal documents, business records, production files, and confidential client materials. Access to submitted files is limited to staff involved in estimating, proofing, production, finishing, delivery, billing, and customer support.
Customer files are not reviewed, copied, shared, reused, displayed, or used for marketing unless required to complete the order or unless the customer gives permission.
Customer Files and Print Orders
Files submitted to CETTEC are used for quoting, proofing, printing, finishing, delivery, billing, quality control, and related customer service. Access to customer files is limited to authorized team members and service providers who require access to complete the requested work.
We do not use customer files, legal documents, or confidential business materials for marketing, samples, training, or public display without permission.
Marketing Communications
We may send promotional or informational emails where permitted by law, such as where you have provided consent or where we have an existing business relationship. You may unsubscribe or ask us to stop sending promotional messages at any time.
Sharing of Information
We do not sell personal information. We may share limited information only where needed to complete the order, such as with couriers, payment processors, secure technology providers, or specialty trade providers required for a specific production process. For confidential legal or business document production, access is kept as limited as practicable for the requested work.
Storage and Safeguards
We use physical, technical, and administrative safeguards appropriate to the sensitivity of the information we handle. Business records, email, and customer files may be stored or processed using secure business systems and service providers, including Microsoft 365 and other operational platforms.
Some website, email, billing, payment, or administrative information may be stored or processed by service providers outside British Columbia or Canada. Production file handling may vary depending on the upload method, customer instructions, and systems used for the order. Where a specific Canadian-hosted or secure transfer method is required, customers should confirm this with CETTEC before submitting files.
If CETTEC becomes aware of a privacy or confidentiality incident involving customer information or submitted files, we will review the matter and take appropriate steps based on the nature of the information, the risk involved, and applicable legal requirements.
Retention
We retain personal information and customer files only as long as reasonably necessary for quoting, production, delivery, accounting, customer service, reorders, legal compliance, and business record purposes.
When customer files or records are no longer required, they are deleted, archived, or securely disposed of in accordance with operational, accounting, legal, and customer service requirements.
Access and Correction
You may contact us to request access to your personal information, ask for a correction, withdraw consent where applicable, or ask questions about our privacy practices.
Contact
CETTEC Digital Imaging Inc.
104-8360 Ontario Street
Vancouver, BC V5X 0K5
Phone: 604-899-1466
Email: privacy@cettec.ca