We accept major credit cards, Interac, email transfer and approved business accounts.

Credit terms are available for approved business clients.

If a production defect is suspected, notify us within 5 business days of delivery/pickup with photos and your order number. We’ll review the issue and, if confirmed as a production defect, we will reprint the affected items or provide an appropriate resolution. Errors originating from supplied/approved files are not covered.

A production defect may include: Incorrect trimming beyond tolerance Finishing/binding errors (wrong sequence, missing inserts due to production) Unintended banding/streaks, smearing, or damage caused in production Misregistration beyond tolerance Not covered: Typos, layout/content errors, or wrong versions in supplied/approved files Missing bleed or incorrect safe margins Low-resolution images, RGB artwork, or colour expectations without Pantone/proof Customer-provided page order or pagination issues

Minor colour variation is normal in commercial printing and is not considered a production defect. Differences may occur between screen and print (RGB vs. CMYK), between print runs, or when printing on different paper stocks. Variations caused by RGB files, missing or incorrect colour profiles, or uncalibrated monitors are not covered. For precise colour control, provide Pantone numbers or request a printed proof. If the printed result materially deviates from an approved printed proof due to a production issue—such as severe banding, uneven coverage, or unintended colour shift—it may be reviewed as a production defect.