Question 1

What services does CETTEC Digital Imaging offer?

Accepted Answer

Our Printing Company offers a wide range of printing services including digital printing, document reproduction, binding, finishing, and more. We cater to both personal and business printing needs.

Question 2

Do you have minimum order quantities for printing?

Accepted Answer

While we don't have strict minimum order quantities, pricing may vary based on quantity. Feel free to contact us with your specific requirements, and we'll provide you with a customized quote.

Question 3

What is the typical turnaround time for printing orders?

Accepted Answer

Turnaround time depends on the specifics of each project including size, complexity, and quantity. However, we strive to complete most orders within 3–5 business days. Rush options are available for urgent projects.

Question 4

Do you offer delivery or shipping services?

Accepted Answer

Yes, we offer both local delivery and shipping services. Local delivery is available within a specified radius, while we can also ship orders nationally and internationally via trusted courier services.

Question 5

What payment methods do you accept?

Accepted Answer

We accept credit/debit cards, cheques, and Interac e-transfer. For corporate or bulk orders, contact us for invoicing options.

Question 6

What is your return and refund policy?

Accepted Answer

All printed materials and order deliveries are final sale. We only accept returns if the product is defective or the quality is not acceptable due to equipment or media failure.

Question 7

What is your payment policy?

Accepted Answer

We accept cheques, Interac e-transfer, and most credit cards. All invoices are due upon delivery. A $7 minimum charge applies to all orders, and a 5% monthly late charge is applied to overdue invoices (excluding Contract and Standing Offer accounts).

Question 8

What sets CETTEC apart from other competitors?

Accepted Answer

CETTEC is committed to quality, quick turnaround, and excellent service. Our experienced team and modern equipment ensure precision and customer satisfaction.

Question 9

What types of materials can be printed?

Accepted Answer

We can print on coated, uncoated, carbon, synthetic paper, and cardstock. Our capabilities cover a broad range of printing materials.

Question 10

What file formats do you accept for printing?

Accepted Answer

We accept PDF, AI, PSD, EPS, TIFF, JPG, and PNG. Our team can assist with file preparation if needed.

Question 11

What is the recommended resolution for artwork files?

Accepted Answer

We recommend artwork files be at least 300 DPI at final print size for the best quality results.

Question 12

How should I submit my artwork files?

Accepted Answer

Files can be submitted via our upload portal, email, or in person. Include your contact info and instructions when submitting.

Question 13

Can I request a sample of my printed project before placing a full order?

Accepted Answer

Yes, printed samples can be provided for an additional fee before committing to the full order.

Question 14

Can I submit artwork with spot colors or Pantone references?

Accepted Answer

Yes, we support spot colors and Pantone references. Please indicate Pantone codes clearly in your files.

Question 15

What if my artwork contains fonts or images that are not embedded?

Accepted Answer

Please ensure all fonts are outlined and images are embedded or linked to avoid print issues.

Question 16

Can I request a proof of my artwork before printing?

Accepted Answer

Yes, we provide digital proofs for approval to ensure layout and color accuracy before printing.

Question 17

What color mode should my artwork be in?

Accepted Answer

Artwork should be in CMYK mode for full-color print. RGB files may show color discrepancies when printed.

Question 18

Can I provide artwork in other languages?

Accepted Answer

Yes, we accept artwork in various languages. Please outline the text or supply fonts if needed.

Frequently Asked Questions about Digital Printing
in Vancouver

Frequently asked questions

Will printed colors match my screen?

Do you offer printed proofs?

Do you print Pantone colors?

Frequently Asked Questions about Digital Printing in Vancouver

Frequently asked questions

Will printed colors match my screen?

Do you offer printed proofs?

Do you print Pantone colors?

Frequently Asked Questions about Digital Printing
in Vancouver